TERMS OF SERVICE

DISCLAIMER:

Primal Performance Coaching does not employ registered dieticians or medical practitioners. Recommendations are for educational purposes only. Coaching should not be taken as medical advice. It is not intended to diagnose, treat, cure, or prevent any health problem, nor is it intended to replace the advice of a physician.  The decision to follow these recommendations is at your own discretion. If you have medical concerns please consult your family doctor.

COACHING

ONBOARDING

  • 3-month minimum commitment for training and nutrition
    • 1 subscription pause is allowed, up to 60 days.  This is effective after the initial 3-month commitment has been completed.
    • Additional pauses are allowed at the discretion of the coach.
  • 30 minute on-boarding call is mandatory upon registration,
    • This is at the discretion of your coach. In some cases a call may not be required. You will be provided a link, to book this call on sign up. 
  • Initial plan will be sent to you one the Sunday after your initial call and completion of appropriate documentation, pending payment.

COMMUNICATION

  • 24hrs turn around time for email and nutrition check-in communication.
    • LATE check-ins are not guaranteed a 24hr response time.
  • 48hrs response time for video reviews.
  • NO TEXTING WHATSAPP ONLY for videos and day to day messaging of the coach 
  • Questions requiring quick responses, please email your coach with the word “URGENT” in the subject line.
    • Please avoid using social media platforms as a means of urgent communication. 
  • One 30 minute video call is available each month, additional video calls are at the discretion of your coach.

SUBSCRIPTION, CANCELLATION AND PAYMENTS

  • Coaching is a subscription product and will be billing on a monthly cycle based on your initial order date.
  • You must communicate with your coach to arrange cancellation.
    • Clients are not permitted to cancel their own coaching subscriptions.
    • 48hrs notice must be provided to MAP by your coach via email to [email protected] for cancellation of payment and service.
    • Order date can be changed with appropriate validation at the discretion of Primal with 48hrs notice.
    • No refunds to be provided under any circumstance if the above conditions are not met.
  • Once a payment is processed there are no refunds.
  • It is your responsibility to notify your coach regarding cancellation if you wish to discontinue service. Payments will continue unless your coach is notified.
  • If service pricing is subject to change, you will be given at least 30 days notice.
  • If a payment does not go through, your coach will make contact within 24 hours, and a resolution must be achieved within 72 hours to the best of our abilities.

MEET DAY / COMPETITION COACHING

  • If you would like your coach to travel to your competition, all travel expenses are to be the responsibility of the athlete.
    • This includes transportation and accommodations
    • An additional fee will be decided between you and your coach to compensate for meals and time.
  • If you would like your coach to be available for virtual coaching on meet day, including video review, feedback and planning, there will be a cost of $100.00 payable prior to the day of the meet.
    • Coach must make themselves available for timely feedback, therefore if an athlete would like their coach to be available for this option, 60-days notice must be provided.
    • If the coach is not available on your competition date, see next point.
  • All competitive athletes are entitled to a 30-minute game plan call prior to their competition date. Weather or not the coach is attending the meet 
    • During this call, a plan will be developed to ensure the athlete has a schema to navigate attempt selection at their competition based on their performance and circumstances.
      • You are responsible for choosing the numbers the day of the competition based on the plan developed with the coach.
  • All competitive athletes are entitled to a 30-minute debrief call after the competition to discuss the outcome with their coach and identify an action plan for the next phase of training.

PRIVACY

  • All information shared with your coach is considered confidential and our best efforts will be made to prevent data breach or loss.
  • Your name, image, written feedback, voice, and/or appearance may be used in promotional materials. Your full identity (including full name and face) will not be exposed without your permission.

VACATION / HOLIDAYS

  • Your coach is permitted 1 week of vacation per quarter. 
    • During this time, only emails labelled ‘URGENT’ will be responded to within 24 hours, please allow extended time for non urgent communication. No video calls will be available during this time.
    • Training plans will be sent in advance. Video reviews will not be completed at this time, unless during competition prep.
    • Nutrition check-ins will be completed in an abbreviated fashion.
  • 2 weeks per year, your coach is entitled to full vacation where communication is not available. At your coaches discretion exceptions can be made when in competition prep.
  • Major holidays including Easter, Canadian Thanksgiving, Christmas Eve/Day, Boxing Day, New Year’s Eve/Day, Canada Day, and Labour Day all communication will be deferred to next business day.

THE COACHING PROCESS

TRAINING

  • Videos are to be sent to your coach via WhatsApp as you complete your training.
    • Please do not stockpile videos and submit all at once.
  • Training logs are to be completed by your check-in day, as assigned by your coach.
  • Training programs to be sent on a weekly basis.
    • Program iterations will be accompanied by Coach’s Notes and/or LOOM video to explain the changes made.
    • Incomplete training logs at the time of program delivery will result in updates made as if training was completed at 100% compliance
    • If training logs cannot be completed on time, please notify your coach in advance.  
    • Late submissions cannot be guaranteed 24hrs turnaround time.
  • Athletes have access to their coach 24/6 via email and WhatsApp.  Standard response times as per “Communication” section of this document.  Each coaches take one day per week off, if your competing on that week we will ensure to take time on off days to provide you with support 
  • Please communicate all relevant information with your coach.  They are here to help you navigate your training process and without all of the information available, they will not be able to support you to the best of their abilities.
    • You are never a bother, so don’t hold back your feedback, questions, or concerns.

NUTRITION

  • 24hrs turn around time for email and nutrition check-in communication.
    • LATE check-ins are not guaranteed a 24hr response time.
  • 48hrs response time for video reviews.
  • NO TEXTING WHATSAPP ONLY for videos and day to day messaging of the coach 
  • Questions requiring quick responses, please email your coach with the word “URGENT” in the subject line.
    • Please avoid using social media platforms as a means of urgent communication. 
  • One 30 minute video call is available each month, additional video calls are at the discretion of your coach.

SUBSCRIPTION, CANCELLATION AND PAYMENTS

  • Nutrition check-ins are to be completed on your assigned check-in day.
    • Incomplete check-in sheets at the time of check-in will not be updated until communication is received by your coach.
    • If check-in sheets cannot be completed on time, please notify your coach in advance.  
      • Late submissions cannot be guaranteed 24hrs turnaround time.
  • Check-ins will be replied to within 24hrs of the closing of the check-in window.
    • Replies will consist of Coach’s Notes and/or LOOM video recording.
  • Athletes have access to their coach 24/7 via email and WhatsApp.  Standard response times as per “Communication” section of this document.
  • Please communicate all relevant information with your coach.  They are here to help you navigate your nutrition process and without all of the information available, they will not be able to support you to the best of their abilities.